23 Things Item#15
Today I viewed "Machine is Us/ing Us". Quite intriguing. Digital hypertext is connectivity. Links, tags, content.
I read "Away from Icebergs." I think HCPL really lives its commitment to innovation. This whole MD Libraries Learning 2.0 is innovative. In terms of user education, these 23 things are a way for us to give new technology education to our internal customers (staff, information users), so we can better serve external customers (patrons, who are also information users).
And as for the "Come to Us" idea of library service, HCPL is already beyond that.
"Access, Information, Service - Anytime, Anywhere" We are already going out to our patrons through outreach and over the web. We are user centered and user driven: users (patrons) can easily search the catalog, place their own holds or reserves, are notified of upcoming due dates, can renew materials online, search databases, and more. Plus they can give us their comments, thoughts and ideas in person, on paper, or by just clicking "feedback" on HCPL's home page. So information is free-flowing, not just a one-way street.
As for libraries 5,10,or more years from now - I can't wait to be a part of this changing environment! Just look at the changes from 1997 to 2007! With more to come!
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